I was interested in the Lyric hearing aides & had an appointment at another place. Their internet was not working so they could not check my hearing even tho I waited an hour. I am so glad that happened because then I found Healthy Hearing & I could not be more pleased. Dr Mark was very thorough & answered my many questions. I love the Lyrics. Sheri & everyone else including Daisy, the receptionist, is so friendly & helpful.